Privacy Policy

1. Introduction

At BuildingMart, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and use our services in Raiganj and surrounding areas.

2. Information We Collect

We collect information that you provide directly to us when placing an order or contacting us, including:

• Contact details (name, phone number, email address, and delivery address).
• Order history and preferences.
• Device information and IP address for security and analytics.

3. How We Use Your Information

We use the collected information to:

• Process and deliver your building material orders.
• Coordinate with local suppliers and delivery partners.
• Provide customer support and order updates.
• Ensure the security of our platform and prevent fraud.
• Understand how visitors use our website through analytics.

3.1 Analytics and Visitor Tracking

We use Umami Analytics, a privacy-focused analytics platform, to understand how visitors interact with our website. Umami helps us improve our services by tracking:

• Page Views: Which pages you visit and how you navigate through our website.
• Purchase Events: When you complete a purchase (we track only the order ID and total amount, not personal details).
• Product Interactions: When you view product details, add items to your cart, or initiate checkout.
• Shipping Availability Checks: When you check if we deliver to your area (we track only the postal code and result, not your full address).
• Geographic Interest Signals: When you express interest in areas outside our current service region (we track only the district name).
• Contact Intent: When you click WhatsApp or phone contact buttons to reach our team.

Important: Umami does NOT collect personal information such as full names, email addresses, phone numbers, complete shipping addresses, or any other personally identifiable information. We only track behavioral patterns and aggregated usage data to improve our website and understand customer needs.

For more information about how Umami protects your privacy, please visit the Umami Privacy Policy.

4. Data Sharing and Disclosure

We do not sell your personal data. We only share information necessary for service delivery:

• Suppliers & Delivery Partners: We share your name, phone, and address with the assigned supplier to fulfill your order.
• Legal Requirements: We may disclose information if required by law or to protect our rights.

5. Data Security

We implement robust security measures to protect your data against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to access, correct, or request the deletion of your personal information. Contact us at [email protected] for any data-related requests.

Analytics Opt-Out: Since Umami does not collect personal data, no explicit opt-out is required. However, you can disable JavaScript in your browser or use privacy-focused browser extensions to prevent any analytics tracking. You can also contact us if you have concerns about our analytics practices.

7. Contact Us

If you have any questions about this Privacy Policy, please reach out to us:

BuildingMart Support
BuildingMart Headquarters, Raiganj, West Bengal, India
Phone: +918250331346
Email: [email protected]